Welcome to the new Primo Portal

You can now check the status of your account, its balance, pay invoices online with credit or debit cards and check your current month's data usage.

For historical data usage phone our helpdesk 0800 123 774 or email them and they can help you out.

The portal is still under development and there have been some intermittent technical issues. Please accept our apologies for any inconvenience this might cause.

Choose one of the following username options depending on your type of connection to log in

Rural Wireless, Fibre & VDSL


Add @primo.nz

To your user name


eg. username@primo.nz



Add @rbi.primowireless.net.nz

To your user name


eg. username@rbi.primowireless.net.nz



Contact PrimoWireless

Technical Support: helpdesk@primowireless.co.nz

Account Queries: accounts@primowireless.co.nz

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday.

(Closed on all Public Holidays)

After Hours Helpdesk Support