Welcome to the Primo Portal


***NEW FEATURE*** Now purchase top-up datapacks online 24/7

You can check the status of your account, its balance, pay invoices online with credit or debit cards and check your current month's data usage.

For historical data usage phone our helpdesk 0800 123 774 or email them and they can help you out.

The portal is less than 12 months old and still under development, let us know if there is a new feature you would like to see added.

All Connections


Add @primo.nz

To your user name


eg. username@primo.nz

RBI Connections

Having trouble signing in?

We recently reset your password,

please contact our helpdesk during office hours

and we can create a new one for you.



Contact PrimoWireless

Technical Support: helpdesk@primowireless.co.nz

Account Queries: accounts@primowireless.co.nz

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday. (Closed on all Public Holidays)

After Hours Helpdesk Support

Feedback and Concerns