PrimoWireless - Connecting Taranaki - Primo Portal

Welcome to the Primo Portal



Paying by Credit/Debit Card?

Please note – You must click OK on both success screens at the end of the payment process.

Safari Users - Should you get a redirect screen, use the back button to go back to the success screen, click OK.

We are aware of an intermittent issue on the payment gateway that our upstream provider is trying to troubleshoot.  Some payments don’t seem to be going through when others are fine.  If you would prefer not to use the gateway, we can take your payment over the phone 0800 123 774.   If you use the portal and think an error has occurred contact us as soon as possible with the date and amount of the transaction and we can look into it for you.  



Purchase top-up datapacks online 24/7

You can check the status of your account, its balance, pay invoices online with credit or debit cards and check your current month's data usage.

For historical data usage phone our helpdesk 0800 123 774 or email them and they can help you out.

The portal is still under development, let us know if there is a new feature you would like to see added.

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Contact PrimoWireless

Technical Support:

Account Queries:

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday. (Closed on all Public Holidays)

After Hours Helpdesk Support

Feedback and Concerns