Residential and Business RBI Plans

Struggling to get a fast, reliable, broadband connection just because you live and work out of town?

Thanks to the Government Funded Rural Broadband Initiative (RBI) we're now a Regional Service Provider for the Rural Broadband Initiative and we're connecting Taranaki homes so you can have access to faster broadband, like no other.

Along with our own Wireless network the RBI gives us extended coverage using 3G & 4G technology over the Vodafone network.

With a range of data plans to suit your needs, PrimoWireless will help banish your internet struggles for good!

To find out if RBI is available at your home or business phone us on 0800 123 774. 

Call us on
0800 123 774
to get connected
to Primo!

RBI2 provider bringing extended coverage
and faster speeds

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30 ANYTIME

30GB

3G Network Only

Up to 10 Mbps

$79

120 ANYTIME

120GB

3G & 4G LTE Networks

Up to 30 Mbps

$99

200 ANYTIME

200GB

3G & 4G LTE Networks

Up to 30 Mbps

$149

250 ENHANCED ANYTIME

250GB

3G Network Only

Up to 10 Mbps

$159

Advertised plans are effective from 22 May 2017

All prices are the monthly charge in NZD and include GST for Residential and exclude GST for Business.  Terms and conditions apply and can be downloaded from here.

Advertised connection speeds are subject to environmental factors such as location, line-of-site, noise/interference, network usage and capability.  RBI is a best effort service.

4G service is only available on 4G plans and is not guaranteed or available in all areas.  3G RBI is the base service where 4G is not available.

4G LTE is capable of up to 80Mbps, expected performance is between 20-50Mbps however RBI is rated to an expected 5Mbps downstream, there are no guarantees on speeds delivered

*Enhanced plan is only available on limited sites, phone services not available, network performance on enhanced plans are dependant on site load and configuration.

Our Standard Terms and Conditions (STC's) apply to all services supplied by Primo and therefore once supplied, are agreed to by the Customer (you).\

  • Installation Costs Open or Close

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    Install costs are based on line of sight to the RBI towers and additional setup costs may occur.  Take a look at our Rural Wireless and RBI installation info page for more details on our process.

    Connection with 24 month contract - $199  (GST inclusive Residential, ex GST for Business), payable prior to or on day of install.

    • Modem included
    • Includes full onsite support from our team of technicians.
    • Early disconnection fee of $379 if cancelled in the first 12 months, and $189 thereafter (GST inclusive Residential, ex GST for Business). 

    Moving house? Talk to us about a new connection.

    All connections must be plugged into a surge protection board - if you do not have one, our technician can supply one at install for $25.

    Optional - stay connected during a local power cut, install a UPS (Uninterrupted Power Supply - battery backup) - find out more here

  • Payment terms Open or Close

    If you have elected to be direct debited, payment will be direct debited from your nominated bank account on the 1st business day on or after the 5th of the month

     

  • Data Caps Open or Close

    Data Caps

    To help you stay in control of your usage and limit excessive overage charges, we stop your connection when you reach your cap.  To get started again simply purchase a data pack.

  • Data Packs Open or Close

    Data Packs

    These are available in 10GB lots for $20 (incl GST) and are purchased online 24/7 via the Primo Portal.  Data pack data is for use anytime and rolls over month to month until used up.  It expires six months after purchase.

  • RBI Phone Line Open or Close

    RBI Phone Line

    You can get rid of your copper phone line all-together and move to our RBI Phone service for only $20.00 (incl GST) per month.

    This includes free local and national calls and includes free Caller ID.  Mobile and other call charges apply.

    Other call features such as Voicemail, Call Diversion and Call Waiting are available as an additional cost.

    Do you call Australia or other countries often?  Then check out our calling add-ons too!

    Click here for more info on our RBI Phone.

  • The Equipment Open or Close

    All equipment (including SIM card) supplied to you during the installation remains the property of PrimoWireless Ltd.  Primo will manage the modem, configuration changes can only be performed by Primo.  Primo will supply a replacement if your modem fails unless you are found to be at fault, in which case you will be charged for the replacement.

    A $199 charge will be added to your final account if your modem is not returned within 14 days should you choose to disconnect from Primo.

  • Static IP addresses Open or Close

    These plans do not come with a free Static IP address. Static IPs can be purchased for $5 per month (GST incl).

  • Technical Support Open or Close

    We are available by phone during our business hours; which are 9am - 5:30pm weekdays.

    You can also contact us by email 24/7, 365 days a year.

    Business customers also receive priority technical support as well as access to our afterhours emergency fault service.

    Business After Hours

    We provide a free emergency business after hours calling service.  This service is only free to customers paying for business or corporate plans*.

    Selecting this option on our 0800 123 774 phone service will direct you to an on call technician. 

    IF YOU ARE NOT A BUSINESS PLAN CUSTOMER AND CONTINUE WITH THIS OPTION YOU WILL BE CHARGED $99. 

    *For avoidance of any doubt, the emergency after hours calling service is not free to 'businesses' who pay for a residential plan.

     


Contact PrimoWireless

Technical Support: helpdesk@primowireless.co.nz

Account Queries: accounts@primowireless.co.nz

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday. (Closed on all Public Holidays)

After Hours Helpdesk Support

Feedback and Concerns