Advertised plans effective from 12th March 2018. All prices are the monthly charge in NZD and exclude GST.
Quoted speeds are "peak" speeds and are not guaranteed. Actual speeds will depend on factors such as time of day, location, internet congestion etc. The service is best-effort. MAX/500 customers should see between 700Mbps-900Mbps download speeds on a speed test, although some connections may achieve even better speeds than this (see also Connection Performance below).
Our Standard Terms and Conditions (STC's) apply to all services supplied by Primo and therefore once supplied, are agreed to by the Customer (you).
** GoMassive Business unlimited plans have a fair use policy, please see our Terms and Conditions for more information.
Key Benefits of using Primo Business Fibre
- We provide the router and will connect you for FREE with all new 24 month signups!
- Ultra-Fast Broadband connections are high quality with a low latency.
- You get speed, performance, and reliability all rolled into one service.
- Improved Wide Area Network (WAN) connectivity across multiple sites.
- Improved information sharing, and tools across multiple sites.
- Cloud computing and Software as a Service (SaaS) applications.
- IP telephony to deliver improved integration of voice communications.
- High definition video conferencing across multiple sites/companies.
- One free fixed/static IPv4 IP address for servers, VPN's, etc.
Our multi-skilled team can offer you a range of custom or out of the box solutions to enable you to make the most of our business communication tools. Contact us to see how we can help your business.
A large portion of business is done online, so any downtime leads to lost sales, decreased productivity and damage to your reputation. Loss of connectivity is a serious threat to your business. The solution to a loss of connectivity is a backup up wireless connection.
The process is quite simple and straightforward. Alongside your Fibre connection our own technicians will conduct a site survey to determine the best location for our equipment. Ideally, this location is protected, yet accessible if needed, and has the best signal availability. From there, the equipment is installed and plugged into a router that is configured to handle the failover.
So, if the fibre connection goes down, then the wireless connection comes up on an as-needed basis.
And, if your fibre install is delayed for any reason we can get you up and running over the wireless connection faster!
Connectivity across multiple sites
By using direct point to point links such as dark fibre and/or wireless to connect offices, sites and farm buildings, business can run one network in multiple locations. More advanced options like Layer 2 Tunneling or Layer 3 Fabric can be designed and implemented by our Network Engineers and tailored to your requirements.
Business connections also come with one free static IPv4 allowing for hosting of services such as email servers and VPN concentrators. Additional IP addresses are available to allow you to host more of these services.
We can advise on, design, install and manage your internal Wi-Fi networks that are customized to the building and your business’ needs, maximizing coverage for your staff and guests.
Primo Phone Lines
You can get rid of your copper phone lines altogether and move to our Primo Phone service for only $15.00 (incl GST) per month per line - click here for more info.
We also do PABX systems - talk to us about upgrading your systems and the long term savings you can make.
We supply and manage business grade routers to improve connection management ensuring a consistent service experience for your business.
Business customers also receive priority technical support as well as access to our afterhours emergency fault service.
We are available by phone during our business hours; which are 9am - 5:30pm weekdays.
You can also contact us by email 24/7, 365 days a year.
Business After Hours
We provide a free emergency business after hours calling service. This service is only free to customers paying for business or corporate plans*. Selecting this option on our 0800 123 774 phone service will direct you to an on call technician. IF YOU ARE NOT A BUSINESS PLAN CUSTOMER AND CONTINUE WITH THIS OPTION YOU WILL BE CHARGED $99.
*For avoidance of any doubt, the emergency after hours calling service is not free to 'businesses' who pay for a residential plan.
A few things about your fibre plan..
Free connection with 24 month contract and wireless router provided.
Early disconnection fee of $299 (ex GST) applies.
For your three step guide to the fibre installation process click here
On capped plans we don't slow you down when you reach your data cap, it's always Ultra-Fast and we have a super low over usage cost of only $1.00 per GB (incl GST).
Plan changes can be requested at any time, and takes effect on 1st of the month.
A Plan change between the 250GB and 100/100 unlimited plan is Free. Changes requiring a speed change incur a $75 (excl GST) change fee, or sign a new contract and it's free.
All equipment supplied to you during the installation remains either the property of PrimoWireless Ltd or Ultra-Fast Fibre Ltd.
The router supplied remains the property of PrimoWireless. Primo will manage the router, and configuration changes can only be performed by Primo. Primo will supply a replacement if your router fails.
A $199 (excl GST) charge will be added to your final account if your router is not returned within 14 days should you choose to disconnect from Primo.
Actual user speeds will vary and are affected by various factors including the hardware and software used, number of devices, time of day, and where the data is coming from.
In order to get the best performance out of your PrimoWireless Fibre connection, we recommend;
- A quality modem that is capable of supporting ultrafast speeds, such as the business grade ones provided by PrimoWireless for fibre connections.
- A high-spec laptop or PC, running the latest operating system with all drivers up to date.
- For optimum speeds cabling directly to your modem with an ethernet cable is better than Wi-Fi, which can have a large impact on speed.