• You get speed, performance, and reliability all rolled into one service.
• PrimoWireless Queue Jumper plans are high quality with a low latency.
• We make it easy to switch to fibre when it is installed

• Free connection with 24 month contract

Router included*
Early disconnection fee of $299 applies - moving house? See below

• Connection with no contract - $299.00 (incl GST)

Router included with $5/month rental fee

Wireless install costs are based on line of sight to our current towers and may incur additional setup costs, take a look at our Rural Wireless and RBI installation info page for more details on our process.

PrimoWireless provides free technical and fault finding support for all PrimoWireless gear, however where a fault is found to have been caused by the customer, and/or a technician is called to site, we reserve the right to charge for the call out and any equipment replaced.

All connections must be plugged into a surge protection board - if you do not have one, our technician can supply one at install for $25.

Optional - stay connected during a local power cut, install a UPS (Uninterrupted Power Supply - battery backup) - find out more here.

Router courier fee $15 or picked up from our office.

*when contract ends, router rental of $5/month applies

We don't slow you down when you reach your data cap, it's always ultra-fast and we have a super low over usage cost of only $1.00 per GB (incl GST).

The above plans all come bundled with one free VoIP phone line.

Includes 2000 local and 120 national calling minutes, caller ID, call waiting and voicemail.

Low calling charges for mobile and international calls – Take a look here for toll rates (PDF) or Download xlsx

Plan changes can be requested at any time, and take effect on 1st of the month.  Changing the data on your plan is free.

In most cases we can transfer your current contract to your new premises for $99, or take on a new 24 month contract for free.  Some conditions do apply, so it is best to talk with our helpdesk team.  If you are currently on contract, any exit fees are usually waived when transferring existing contracts or taking on a new 24 month contract, 30 day's notice will still apply while services are changed over.

Moving out of Taranaki? Have a chat to our team, we may still be able to connect you!

All equipment supplied to you during the installation remains the property of PrimoWireless Ltd.

The router supplied remains the property of PrimoWireless. Primo will manage the router, and configuration changes can only be performed by Primo. Primo will supply a replacement if your router fails unless you are found to be at fault, in which case you will be charged for the replacement.

A $199 charge will be added to your final account if your router is not returned within 14 days should you choose to disconnect from Primo.

Actual user speeds will vary and are affected by various factors including the hardware and software used, number of devices, time of day, and where the data is coming from.

In order to get the best performance out of your PrimoWireless connection, we recommend;

• A quality modem that is capable of supporting ultrafast speeds, such as the Fritzbox provided by PrimoWireless for queue jumper connections.
• A high-spec laptop or PC, running the latest operating system with all drivers up to date.
• For optimum speeds cabling directly to your modem with an ethernet cable is better than Wi-Fi, which can have a large impact on speed.

Technical support is available by phone during our business hours; which are 9am - 5:30pm weekdays

You can also contact us by email 24/7, 365 days a year.