Advertised plans effective from 1st April 2018.  All prices are the monthly charge in NZD and include GST.

Our Standard Terms and Conditions (STC's) apply to all services supplied by Primo and therefore once supplied, are agreed to by the Customer (you).

Quoted speeds are "peak" speeds and are not guaranteed. Actual speeds will depend on factors such as time of day, location, internet congestion etc. The service is best-effort.

** Unmetered plans have a fair use policy, please see our Terms and Conditions for more information.

Key Benefits of Queue Jumper

• You get speed, performance, and reliability all rolled into one service.
• PrimoWireless Queue Jumper plans are high quality with a low latency.
• We make it easy to switch to fibre when it is installed

Installation Cost

Free connection with 24 month contract and wireless router provided.

Includes full onsite support from our team of technicians.

Install costs are based on line of sight to our current towers and may incur additional setup costs, take a look at our Rural Wireless and RBI installation info page for more details on our process.

Early disconnection fee of $299 applies - moving house? Talk to us about a new connection.

Over Usage

We don't slow you down when you reach your data cap, it's always ultra-fast and we have a super low over usage cost of only $1.00 per GB (incl GST).

Primo Phone Lines

The above plans all come bundled with one free VoIP phone line.

Includes 2000 local and 120 national calling minutes, caller ID, call waiting and voicemail.

Low calling charges for mobile and international calls – Take a look here for toll rates (PDF) or Download xlsx

Plan changes

Plan changes can be requested at any time, and take effect on 1st of the month. Changing the data on your plan is free.

Moving House?

If your new house can be connected a reconnection fee of $99 is charged for all no contract connections or if transferring the remaining contract term. Sign up to a new 24 month contract and the fee will be waived.

Moving out of Taranaki? Have a chat to our team, we may still beable to connect you!

The Equipment

All equipment supplied to you during the installation remains the property of PrimoWireless Ltd.

The router supplied remains the property of PrimoWireless. Primo will manage the router, and configuration changes can only be performed by Primo. Primo will supply a replacement if your router fails.

A $199 (inc GST) charge will be added to your final account if your router is not returned within 14 days should you choose to disconnect from Primo.

Connection Performance

Actual user speeds will vary and are affected by various factors including the hardware and software used, number of devices, time of day, and where the data is coming from.

In order to get the best performance out of your PrimoWireless connection, we recommend;

• A quality modem that is capable of supporting ultrafast speeds, such as the Fritzbox provided by PrimoWireless for queue jumper connections.
• A high-spec laptop or PC, running the latest operating system with all drivers up to date.
• For optimum speeds cabling directly to your modem with an ethernet cable is better than Wi-Fi, which can have a large impact on speed.

Technical Support

Technical support is available by phone during our business hours; which are 9am - 5:30pm weekdays

You can also contact us by email 24/7, 365 days a year.