PrimoWireless Payment Information
Need to pay for your Primo products? Find out how you can do this below.
When can you expect your first invoice from PrimoWireless?
New customers receive a part monthly (pro-rata) charge on invoice at the time of connection and thereafter are aligned with our normal billing cycle. For the majority of customers the billing cycle begins 1st of the month* with payment due on the 20th of the month, invoices are delivered by email (we no longer post them). Plans are charged monthly in advance and data overage charges are in arrears. Toll charges for Primo Phone customers are invoiced on the 20th for payment the following month.
Install fees, Routers, Point to Point links etc are to be paid prior to connection/install, you can pay by EFTPOS, Credit Card or Internet Banking, either over the phone, at our office or on the day of install with our onsite technician.
* RBI customers' billing cycle begins 13th of the month
To set up a direct debit, download and print the PrimoWireless Direct Debit form found here.
COMPLETE and SIGN the form, WRITE your username on the top right
ATTACH a bank coded deposit slip
GIVE to our technician on the day of your rural wireless or RBI install, or
POST to PrimoWireless, PO Box 6, Inglewood 4347, or
DELIVER to PrimoWireless offices, 123 Molesworth Street, New Plymouth
and we'll take care of the rest!
Payments are made from your bank account on the 19th of the month or 5th of the month for RBI customers (or next business day if it falls on the weekend or public holiday).
PS - DO NOT scan and email the form as we need the original signed copy, thanks.
Credit/Debit Cards and EFTPOS:
Credit/Debit card payments can be made 24/7 via the online customer Primo Portal log in here.
EFTPOS and Credit/Debit card payments can be made over the counter at;
- New Plymouth - PrimoWireless' office located at 123 Molesworth Street. Just pop in - we are open 9.00am - 5:30pm Monday - Friday, or
- Hawera - 4U Computer Solutions, 191 High Street - open Monday - Friday 8.30am - 5.00pm & Saturday 10am - 12pm
Direct Credit and Automatic Payments:
Payments can be made directly into our back account:
Bank: ANZ New Plymouth
Please make sure to use your full username as the reference so we can match it to the correct account!
Payments made by cheque are no longer accepted.
PrimoWireless Ltd is GST registered and our GST number is 100-738-775.
Missed a payment? Overdue Account?
For our overdue payments policy click here