4. What we’ll do...
4.1 Be really nice! We are anyway.. If you think we aren't playing fair refer to clause 20.
4.2 Utilise our best endeavours to make all services for you available 24 hours where reasonable. An unreasonable situation would be if hot molten lava was pouring through our front door, but by then we figure you wouldn’t be at your desk either!
4.3 However if the system goes down and it is your fault then we may charge you for it. You shouldn’t be touching our stuff.
4.4 If lava does pour through the front door or in another situation where our services go down, Force Majeure (clause 17) would operate in this case we’ll take all reasonable measures to get it back up again as soon as reasonably possible, though we won’t take any liability for any consequential loss, our liability being limited to the value of your service provided.
4.5 We’ll keep an eye on your usage of the system for the purpose of ensuring that you’re using the system in accordance with our STC’s.
4.6 We’ll invoice you monthly and send those invoices by e-mail. If there’s a problem with the invoice, you need to let us know before due date.
4.7 Sorry, but if you're on a full speed plan we’ll also invoice you for additional broadband usage over and above your broadband plan. If you are on a capped plan, you won't be charged extra but we will slow you down. Any unused broadband usage also won’t be carried through to the next billable month.
4.8 We'll work to give you the fastest speeds available. Our advertised speeds are based on a theoretical maximum, and actual speeds can be affected by many things including NZ and overseas networks, your router and computer technology, internal wiring and other environmental factors.
4.9 We’ll deliver those e-mails of yours where this is reasonably possible, as opposed to unreasonably possible like that lava event, Tsunami’s, a lack of electricity; you know, that kind of thing.
4.10 Let you know on our website and by email if there are any changes to pricing and stuff. We will give you at least 10 days notice and wherever possible at least one months notice of these changes. Because we're good guys our pricing is fixed for the duration of your contract except where there is a price decrease - in that case you'll pay less! Pricing or plan changes will apply from the calendar month following the change.
4.11 We’ll keep all your details confidential with us.